It is true that managing a crew in an aircraft is almost no different to other forms of people management. However, there are certain things that are present in an aircraft or airport industry that are not present in normal jobs. These things are essential for a manager to know so he can manage his team effectively. Crew management KPI may be an easy scorecard task for some, but it certainly is a challenge for many new managers who do not have years of experience to back them up.

The first thing that one has to consider in managing his crew for an aircraft is the salary. If these people are not compensated well enough, they are not likely to perform well. In essence, this principle is just about the same with a lot of industries out there. However, performance is more critical in aircrafts since one cannot afford to make a mistake in checking the engines and such just because the employee is not motivated. Always keep the salaries competitive in the industry to make the crewmembers happy and satisfied. » Read more: Crew Management KPI and What it Does to Employees